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Treating Hackney’s pets and people better
Hello, My name is Oli.
I'm a veterinary surgeon and one of the founders of Hello Vet. I grew up on the floor of my father's veterinary clinic and immediately fell in love with helping animals and the people who care for them.
It's the best job in the world, although, over the last 15 years, I feel vet clinics have lost the close, personal connections that used to underpin the relationship between vets, clients and their pets.
We created Hello Vet to address this issue and transform how veterinary care works in the UK. We've built clinics where I'd be happy for my own children to work and my own pets to receive care. In a world where over 60% of vet clinics are now owned by large corporate groups, we want to offer an alternative. Our London vet clinics are designed to be stress-free, open environments where owners can stay with their pets and become a central part of their healthcare team.
Dr Christian LeVan
Christian's interests include geriatric medicine, dentistry and oral surgery, effective communication with clients, and using a whole team approach to deliver excellent clinical care. Outside of work Christian enjoys cycling, swimming, climbing and skiing when he has time. He lives in NW London with his wife, son and several cats.
Dr Oli Viner
In 2015, he founded VetBooker, an online booking system and client portal that later merged with VetHelpDirect, providing the foundation for Digital Practice- a leading communications platform for vets. Oli's father was one of the original Blue Peter vets, and with a daughter who is keen to become a third generation vet, he is passionate about changing the profession for the better. Oli shares four children with his wife Lara, also a vet, alongside three cats, one labrador, two rats and a tortoise.
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Belinda Andrews-Jones
Belinda has worked in a broad range of veterinary environments, from first opinion practice, referral hospital, emergency and critical care, university education and veterinary business consultancy. In 2022, she was awarded the world renowned Dr Earl Rippie award for veterinary leadership. Belinda is the Chair of the Royal College Of Veterinary Surgeons (RCVS) council, Chair of Practice Standards, Lead on innovation and is also the first vet nurse to sit on the main veterinary council.
What people are saying about our service
Vet Care designed for real life
Animal Health Certificate
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Travelling with your pet is great, but planning well in advance is essential to ensure the trip is stress free for you and your pet! Please note that when Hello Vet does this work we are acting as representatives of the government. We do not have any flexibility in the rules. For dogs and cats travelling to most European countries, you will need an animal health certificate issued by an Official Veterinarian (OV). Our practice has several OVs available to assist you with this.
Stay with your pet
You are the best comfort for your pet, which is why Hello Vet is the first clinic in the UK designed to keep you and your pet together even when they need a procedure. You will be present when we prepare them for anaesthesia, allowing you to reassure them as they fall asleep, and be there with them as soon as they wake up.
Insurance
At our veterinary practice, we understand the importance of being prepared for unexpected medical expenses. It can offer peace of mind by covering costly treatments for accidents or illnesses, and some plans even help with routine care like vaccinations. However, it's important to be aware that most policies have exclusions, especially for pre-existing conditions, and often require upfront payments before reimbursing you. While insurance can be a great option, we recommend reviewing the details carefully to ensure it fits your needs and your pet’s health.
Out of hours care
We are open until 8pm on weekdays and until 12:30pm weekends for routine consultations and emergency care. When we are closed, we partner with an out-of-hours provider to ensure your pet has access to veterinary care 24 hours a day. This means that if you call us outside of our opening hours, our phone lines will automatically redirect you to Veteris, our out-of-hours provider located in Shoreditch.
Saying goodbye
Sadly, pets have shorter lives than us. Every pet's situation is unique to them and the family they share a home with. At a kind and appropriate time, when age, illnesses or injuries severely affect your pet’s quality of life, our team will guide you through preparing yourself, and your pet, to say goodbye.
Veterinary nurse consultations
Our team of experienced registered veterinary nurses can support you with your pets well-being, both in person or for free via WhatsApp.
Vaccines and boosters
Caring for your pets with annual vaccines is crucial and forms an essential part of their routine healthcare.
Your puppy
No puppy is the same, and no client needs exactly the same support. We've designed our approach to reflect that. For every puppy, we provide a full course of vaccinations, microchipping and recommend that your puppy comes in for monthly treats and weigh-ins - providing good early experiences with vets delivers a heap of long term health benefits. On an individual basis we consider parasite plans appropriate to your pet's specific circumstances, rather than blanket treat every parasite every month. Our WhatsApp support means you can get in touch with your clinic team at any point when you have a question, or to tailor our care to your needs. Speak to us now if you'd like to discuss further.
Spaying and neutering
Deciding to have your pet spayed or neutered is an important choice, and it's essential to have all the information you need.
Surgery, scans and imaging
Our clinical team has access to ultrasound and x-ray machines, so we can diagnose and monitor your pet's ailments. Quickly and safely.
Your kitten
No kitten is the same, and no client needs exactly the same support. We've designed our approach to reflect that. For every kitten, we provide a full course of vaccinations, microchipping and recommend that your kitten comes in for monthly treats and weigh-ins - providing good early experiences with vets delivers a heap of long term health benefits. On an individual basis we consider parasite plans appropriate to your pet's specific circumstances, rather than blanket treat every parasite every month. Our WhatsApp support means you can get in touch with your clinic team at any point when you have a question, or to tailor our care to your needs. Speak to us now if you'd like to discuss further.
Flea & worming
Caring for your pets with flea and worming treatments is crucial and forms an essential part of their routine healthcare.
Elderly pet care
It's essential to support your elderly pet, as it helps improve their quality of life. Old age varies across breeds, with larger breeds typically showing signs of ageing earlier than smaller ones. There are a few diseases that dogs and cats are more prone to as they get older: arthritis, dental disease, cataracts, kidney disease and diabetes.
Dentistry
Dental health is a crucial aspect of your pet's overall well-being. If left untreated, dental issues can lead to significant discomfort, which may result in inappetence, weight loss, and other health complications. At Hello Vet, we prioritise assessing the dental health of every pet during routine consultations.
Finally, veterinary care designed around you and your pet
Immediate advice
We're here on Whatsapp whenever you need us. Provided by the same team you see in our clinic. We have saved our clients thousands of pounds in consult fees.
Stay with your pet
You know your pet best. That’s why we are the first clinic in the UK designed so you can stay with your pet, keep them calm and participate in their care as they prepare for and are brought round from surgery.
Clear, fair pricing
Our prices are public, we send you a personalised estimate before your appointment, and we're always here to talk about treatment options.
Purpose built, calming clinics
Our clinics are purpose built for the comfort of you and your pets. Separate waiting areas, sunken scales, treats.
Fit visits into your life
We're open early mornings, late evenings and weekends, so you can save on expensive out of hours fees. Same day appointments when you need them most.
Support for
you, too
Clear, written treatment plans and unlimited, free WhatsApp check-ins. Hello Vet helps you care for your pet – before, during and after visits.
London Fields
There’s plenty of paid, on-street parking within a 2 minute walk of the clinic.
Our vet clinic is wheelchair accessible, and we welcome all clients and their pets.
For emergencies outside these hours, please call (0)204 587 1351 and we'll direct you to our emergency care provider.
Clapton
There’s plenty of paid, on-street parking within a 2 minute walk of the clinic.
Our vet clinic is wheelchair accessible, and we welcome all clients and their pets.
Our London Fields hub clinic is open every weekday from 8:30am - 8:00pm, and on weekends from 9:00am-12:30pm. For emergencies please call (0)204 587 1351 at any time.
Columbia Road
There’s plenty of paid, on-street parking within a 2 minute walk of the clinic.
Our vet clinic is wheelchair accessible, and we welcome all clients and their pets.
Our London Fields hub clinic is open every weekday from 8:30am - 8:00pm, and on weekends from 9:00am-12:30pm. For emergencies please call (0)204 587 1351 at any time.
Interested in joining our team?