Stay by their side
You are the best comfort for your pet – so our clinics are designed to keep you and your pet together, even during procedures.

You are the best comfort for your pet – so our clinics are designed to keep you and your pet together, even during procedures.
Before your pet undergoes a procedure, they will usually require sedation or a general anaesthetic. You're welcome to stay with your pet until they are comfortably asleep and you can remain present as their IV line and endotracheal tube are inserted, if these are required. Our consultation rooms have windows that look onto our prep space, so you can see the care you pet is given before they are taken to theatre.
During the procedure, you’re invited to wait in our reception area or head out. Our clinical team will let you know when it's time to return, so you can be there when your pet begins to wake up.
If at any point you feel uncomfortable, you're welcome to step out. We’re flexible, and our aim is to minimise stress for both you and your pet.
We’ve found that, in many cases, pets respond better to anaesthetics and are more relaxed prior to surgery whenever their favourite human is there to comfort them. They also tend to be brighter faster when they come around afterwards.
Being by your pet’s side before and after surgery is not only a comfort for them, many people also find it a reassuring experience. At Hello Vet you are a valued part of your pet’s healthcare team, this means maximum transparency around how we deliver care.
While it’s not possible to be with your pet during the surgery, rest assured they’ll be in caring hands throughout the procedure.
In most cases, your presence will help keep your pet more comfortable. However, if your pet becomes overly stressed or has an unexpected reaction to the anaesthesia, we may ask you to step out of the room for their safety.
If you feel uncomfortable at any point, please let us know immediately. You’re always welcome to leave the room, or we can find ways to help you feel more at ease during the process.
In most cases, your pet won't feel any discomfort. However, just like with humans, the injection or catheter placement may occasionally cause a brief sting or mild pain.
The time for the whole process can vary depending on how each pet responds to the medication and what procedure they are having. In most cases, it typically takes around 3 to 4 hours from arriving at the clinic to leaving, but your pet is usually asleep within an hour of arriving.
We've redesigned vet care, from your pet's perspective. Calming care in clinics purpose-built for anxious pets.
Instant WhatsApp advice and same-day appointments. We team up with you at every step because you know your pet best.
“We built Hello Vet on the belief that fully cared-for clinicians provide better care for every pet.”
Dr. Christian LeVan, Clinical Director
Free advice over WhatsApp, provided by our clinical team. We've saved our clients thousands in fees.
We’re the UK’s first vet to let you stay with your pet during procedures, when they need you most.
Our clinics are designed by vets to keep anxious pets calm. Sunken scales, separate waiting areas, treats. Open 7 days a week.
Our prices are public, we share cost estimates upfront and we offer contextualised care, exploring treatment options for every budget.