Out of hours care
We’re open on evenings and weekends, so you can save on out of hours fees. If we’re closed, we’ll direct you to our emergency care provider.
4.98 avg.
How does it work?
Our hubs have extended opening hours, and appointments available 7 days a week. If you contact us outside of our hub opening hours, you'll automatically be connected to our out-of-hours provider to ensure your pet has 24-hour access to veterinary care. They will assess your pet's health over the phone and recommend one of the following options:
- An at-home visit, where a vet can come to your house to evaluate your pet's health.
- A clinic visit, recommending that you bring your pet to them for an in-person assessment.
- If your pet's condition is stable, you might be advised to wait to be seen by one of our vets at Hello Vet during regular hours.
How we can help
Evenings and weekends
Our hubs are open for appointments and emergencies on evenings and weekends, so you can save on out-of-hours fees.
24h care
When our hubs are closed, calls are automatically redirected to our trusted, local out-of-hours care partners. They can assess your pet’s needs over the phone and advise you whether to wait until regular hours to see a vet, bring your pet into their clinic, or arrange a vet visit at home. Find your clinic via our locations page to see the name of your out-of-hours care provider.
Questions you might have
Where can I find your out-of-hours provider and how do I contact them?
If you call us outside of our regular opening hours, your call will automatically be redirected to our trusted out-of-hours partner.
If you get in touch during the day—by phone or WhatsApp—we’ll be happy to share their full contact details, including address and phone number.
Can I use a different out-of-hours provider?
You’re welcome to choose any provider you prefer. That said, we recommend our partner clinic as we have a close working relationship with them and can quickly share your pet’s medical history to help ensure continuity of care.
If my pet is hospitalised at Hello Vet, how do they get to the out-of-hours provider for overnight care?
If your pet requires overnight care, you’ll need to arrange transport from our clinic to the out-of-hours clinic. Our team will give you all the information you need to make this as smooth as possible.
Do they charge the same as Hello Vet?
No, their pricing is separate from ours. You’ll be able to discuss their fees directly with their team when you speak with them.
Veterinary care that’s better for all of us
Better for your pet
We've redesigned vet care, from your pet's perspective. Calming care in clinics purpose-built for anxious pets.
Better for you
Instant WhatsApp advice and same-day appointments. We team up with you at every step because you know your pet best.
Better for your vet
“We built Hello Vet on the belief that fully cared-for clinicians provide better care for every pet.”
Dr. Christian LeVan, Clinical Director
Not your typical trip to the vet
Instant peace of mind
Free advice over WhatsApp, provided by our clinical team. We've saved our clients thousands in fees.
Stay by their side
We’re the UK’s first vet to let you stay with your pet during procedures, when they need you most.
Stress-free visits
Our clinics are designed by vets to keep anxious pets calm. Sunken scales, separate waiting areas, treats. Open 7 days a week.
Clear, fair pricing
Our prices are public, we share cost estimates upfront and we offer contextualised care, exploring treatment options for every budget.
